Refund & cancellation policy
Last updated: 3 September 2026
Contacting us
Use our support form and include your order reference when available. You may also use the model cancellation form or write to By Jensen Group, Nikolaou Leonidou 6, 8220 Chloraka, Cyprus.
Before production begins
If we reject an order because it cannot be produced safely or reasonably, any payment taken for that order will be returned. Duplicate or incorrect charges will be corrected and refunded as appropriate.
Cancellation and withdrawal
Mandatory consumer rights always apply. EU consumers generally have a 14-day withdrawal period for distance contracts, subject to lawful exceptions. If you expressly asked us to begin during that period and cancel after work has started, a proportionate amount for work already performed may be payable. The withdrawal right may end after full performance or after access to separately supplied digital content begins only where the legally required prior consent and acknowledgement were obtained.
Delivery or quality problems
If an order is not delivered, is technically unusable, or materially fails to conform to the accepted product description, contact us promptly. Depending on the circumstances and mandatory law, the appropriate remedy may be correction, repeat performance, a price reduction or a full or partial refund. A creative difference that remains within the disclosed nature of AI reconstruction is assessed individually and does not remove statutory rights.
How refunds are returned
Approved refunds are returned through the original payment method where possible. Bank and card-network processing times vary. We do not charge a fee merely for making a valid refund request.